Refunds And Cancellations

Online Payments Through Xfitconnect

The default policy allows you to request cancellation within 24 hours after successful payment, but never after the event or challenge starts. The actual deadline is whichever happens first. After that deadline, participant-initiated cancellation is not refundable.

The organizer must approve or reject the request. Submitting a request does not immediately cancel your ticket, remove challenge access, or move money.

For an approved participant withdrawal or individual organizer goodwill refund:

• the amount allocated to the organizer is returned
• Xfitconnect technology fees, payment-processing costs, and applicable GST on those costs are not returned
• an organizer cancellation security deposit is not used to increase the individual refund

If the organizer cancels the entire event or challenge, the complete captured payment is refunded. Each payment retains its own processing status until the payment provider confirms completion.

An organizer may instead publish No participant cancellation or refund. Always review the exact policy, deadline, and estimated refundable amount displayed during booking; that version is retained with your payment and is not replaced by a later policy change.

Direct Organizer Payments

If you paid the organizer directly, the organizer handles refunds outside Xfitconnect.

Use the organizer contact details and payment instructions shown on the challenge or event.

Cancellations

If an event or challenge is cancelled, the organizer should provide the next steps.

Check:

• app notifications
• event or challenge details
• organizer messages
• email updates, if enabled

Where The Policy Is Shown

For an online paid booking, the checkout shows the refund policy before payment and asks you to acknowledge the applicable Xfitconnect and organizer terms. You can reopen the Refund & Cancellation Policy from the checkout links.

Suggested Images

• organizer contact area
• payment status area
• cancellation notice example